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“Read Our Article About The Internet Language As Featured In
The cost to handle a customer service phone inquiry typically ranges from $5 to $75 per call. One objective of many websites is to handle customer service inquiries otherwise answered via phone. Another objective is to migrate phone-based sales to the web. However, poor web design can undermine both these efforts and actually increase customer service call volume. The table below demonstrates the monthly savings that can be realized by reducing the number of customer service phone inquiries through improved website design.



The table assumes that the cost to handle a customer service phone inquiry is $50.

Try our Customer Service Savings Return on Investment (ROI) Calculator
More details about Interface Checker™
  To learn how Interface Checker™ can improve your website call 941.312.2132 or email us at mcesare@theelliottgroup.com

 

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